Solution:

This article describes the basic troubleshooting process for Sage Pro ERP.

Before troubleshooting, the following maintenance steps should be followed:

• Clear Flags
• Reindex Application and System
• Check table integrity 4606
• Rebuild database container (Microsoft Visual Fox Pro database only) 21935
• Investigate printers, bad network cables and other hardware
• All users out of the system
• Create full and verified backup

Follow and document the troubleshooting steps in order until a pattern is determined:

1. Determine the exact sequence of events that causes the issue.
2. Determine whether anything changed in the system just prior to the onset of the issue.
3. Attempt to reproduce issues in Company 99 data.
   • If the error does not occur in Company 99, it is most likely an issue with the live company data. Continue to step four.
   • If the error does occur in Company 99, it may be a program or environmental issue. Continue to step four.
4. Attempt the same process on each workstation used to access Sage Pro. Use live company data if the error was not recreatable in Company 99.
   • Record the results and operating system at each workstation.
   • Also, logon to Sage Pro as a different user to determine whether the user is the issue.
     • If the situation is recreatable at each workstation and this issue does not occur with Company 99 data, issue is data related.
     • If it only occurs on one or a few workstations, environmental issues with the workstations may be the cause. Continue to step five.
5. Attempt the same process on a local copy of Sage Pro, not connected to the network.
   • If the issue occurs on the local installation, this is most likely a program issue.
   • If the issue no longer occurs, it is most likely a network communication issue. Please consult with the network administrator to resolve any network related issues.

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