Issue

This article explains when selecting a favorite, the following message may be displayed:

Call component information not found, unable to load the form.

Solution or Workaround

Creating a favorite involves the following tables:

SYCFAV:   Is the Master File for list of favorites
SYUPREF: Favorite Toolbar Preferences

The issue is related to incorrect or missing data in the SYCFAV and/or SYUPREF tables. If the error message only occurs in certain favorites the values of the “Classname” and “Classlib” fields from the SYUPREF table need to be compared with the “Clsname” and “Clslib” fields from the SYCFAVtable.

Note:  The only reported occurrences of this issue appear to be due to third-party applications changing these values.

For example, if the error message appears when selecting the “Customer File Maintenance” favorite you would first need to find the proper record. This can be done by browsing the SYCFAV table (using the Data Center in Pro 7.3) and look at the “Descrip” field for the description of the screen used in your shortcut.

For “Customer File Maintenance” favorite, the Class Id should be “SYCUST” and found in the SYCFAV table in the “Clsname” and “Clsid” fields. Then look at the SYUPREF table and see if it matches the values in the “Classname” and “Classlib” fields associated with the shortcut. The values of “Classname” and “Classlib” from SYUPREF should have the same values as the “Clsname” and “Clsid” from SYCFAV.

© Copyright Sage Software