Questions and Answers

Q: Sage Pro summarizes multiple non-ar cash receipt records into one record instead providing a detail record for each non-ar cash receipt. Also please refer to attachment.

Build Info
———–
Sage Pro ERP 2010

Steps to Recreate
—————–

1. Open GL.
2. Open GL setup and enable detail posting from AR.
3. Open AR.
4. Create a non-AR cash receipt with Check/Reference: No TEST1 for $100, do not exit the Non-AR cash receipt screen.
5. Create another non-AR cash receipt with Check/Reference: No TEST2 for $200
6. Release transactions to GL.
7. Open GL and post the batch.
8. Under the Print menu, point to Postings and click General Ledger Period to Date Detail.
9. Filter the report using the batch number created from the AR release.

When you generate and preview the report, there is only one record displayed. According to the description column it is for non-ar cash receipt TEST 1 however the amount is for $300 which appears to be summarizing both TEST1 and TEST2 non-ar cash receipt.

Workaround:

The issue occurs only when entering multiple non-ar cash receipts in the same Non-AR Cash Receipt session screen. If you enter each non-ar cash receipt in a different non-ar cash receipt session window, the transactions will be released and posted in detail.

A: This issue has been documented in PTR 28921 and has been submitted to Development to be evaluated for future build. To check the status of this PTR, please contact Sage Customer Support.

© Copyright Sage Software