Solution:

The number of user licenses are updated in System Manager; however, this does not update the number of users allowed into the installation. This may occur even if a message appears indicating that it did. A corrupt user license file may be indicated by the following message:

Check User License

This also results in a reduction of the number of users allowed. This solution may also be used to restore user licenses to previously assigned limits.

To add additional users to Sage Pro, please follow the steps below:

1. All users must be out logged of Sage Pro.
2. Login as a Sage Pro administrator.
3. Open System Manager.
4. Under the Maintain, point to Setup and click User License.
5. Type in the Activation Code.

   Important
   This is different from the Activation Code used during installation.
   

6. Click OK.
7. The following message appears:

   The maximum number of users allowed has been updated.

   Click OK.

8. Exit Sage Pro and login again. This step is mandatory in order to correctly update the number of user licenses.