“Invoice # has a drop ship item and cannot be voided. Please create a return order and apply its credit memo to this invoice.” Message Appears When Voiding an Accounts Receivable Invoice

  • Created:
  • / Author: tombucci
Issue

 

The following message appears voiding an Accounts Receivable (AR) invoice:

Invoice # has a drop ship item and cannot be voided. Please create a return order and apply its credit memo to this invoice.

This occurs when Inventory Control (IC) is not installed.

Solution or Workaround

This issue has been documented under PTR 81472 and a Hot Fix was released for Sage Pro ERP 7.3B.

Solution

Enter a credit memo and apply it to the invoice that cannot be voided.

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