Issue

The following message may appear if one or more users attempt to enter Non-Check Payments or  Manual Checks:

“Process conflicts with another user. Only one user may enter Non-Check Payments or Manual Checks.”

Solution or Workaround

Important The following should only be done by a Sage Certified Consultant or Business Partner. Create a full and verified backup before proceeding. This should first be attempted in a test installation and the results should be fully verified before implementing in a live system.

The following steps should be performed in order to resolve the issue:

• Ensure all users are logged out of Sage Pro.
• If the message still occurs, clear all the flags from System Manager.
• If the issue still occurs, review the SYSDATA table though the Data Center.
  • Check for duplicate records for the company and module being used (the Sysid field will contain the module abbreviation followed by the company number).
  • If no duplicate records exist in SYSDATA; review the Str10 field in this same table.
• • Ensure that the second character from the left in this field is “N”.
  • If it is populated with a “Y” (indicating that checks are being printed incorrectly) change the value to a “N”. (This cannot be done through the Data Center and should be done through FoxPro Access or the full version of Microsoft Visual FoxPro.)

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