Issue

A Pre-Auth has been entered for a sales order. When entering a Post-Auth during the sales order shipment, the following error message appears:

Transaction has been declined result error response: invalid format.

However, Post-Auth functions correctly when entered in Cash Receipts from the Account Receivable (AR) module or when tested in PC Charge.

Solution or Workaround

Before proceeding, verify that all credit card settings are correct in the Credit Card Connections maintenance screen and that the correct Software Version is selected for PC Charge. This issue occurs when the user’s Terminal/User field is not correctly defined. To correct this, follow the steps below:

1. Under the File menu, click Change User Information.
2. Select the affected user.
3. The Terminal/User field should be populated with the correct user ID, as defined in PC Charge, such as “User1” or “User2.
4. Click Save.

The sales order Post-Auth should now work correctly during shipment.

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