Why do “Error 1” Messages Occur?

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  • / Author: tombucci
Questions and Answers

Q: This article explains the common causes and possible solutions for “Error 1” messages occurring in Sage Pro ERP.

 

A: Listed below are common causes of “Error 1” messages:

  1. Old program files were not deleted prior to conversion.
  2. The temporary file folder is set as a system file and read-only on a workstation. This setting can only be changed with the correct workstation and network administrative access. Follow the steps below:
    1. Right-click the temporary file folder (C:\TEMP); the TEMP Properties screen should appear.
    2. De-select Read-only.
    3. Click Apply

      Related Reading
      Please refer to Knowledgebase article 21934 21934 for more information.
  4. There is incorrect pathing information in the Sage Pro database. This can be verified in the following tables:
    • SYCDATA
    • SYCPATH
    • SYSDATA
    • SYCINST
  5. The operating system temporary directory (C:\WINDOWS\Temp) may contain the following files, which must be deleted. Ensure that both application and system files can be successfully reindexed once this is complete:
    • AC_*.* files
    • .MEM files
    • .TMP files
    • .FKY files
    • .TBK files
    • .ERR files
    • 0*.* filesImportant
      Exclude any 0*.* files that exist in the DocOnDisk directory, within the Sage Pro installation folder. These should not be deleted.
  6. Issues with the network environment can be a factor:
    • Proper network access and permissions
    • Open connections, resources and files
    • File locks
    • Administrative rights – read, write and shareable
    • Network communication issues, such as dropped packets
  7. A corrupted database or installation is affecting the program, screens and forms. This could be caused by a computer virus, power blackout or power surge. Refer to the list below for some suggestions on how to resolve this scenario:
    • Update virus scanner and perform scan of virus on system
    • If this is a Microsoft Visual FoxPro installation, rebuild the database container.Related Reading
      Refer to Knowledgebase article 21935 21935 for more information.
    • Restore from a recent working backup of the Sage Pro installation
    • Before reinstalling the product and patches, delete everything except for the following files from the Sage Pro installation folder:
      • .DBF files
      • .CDX files
      • .FPT files
      • Prodata*.* database container
  8. Sage Pro has not been installed into a subdirectory within the root drive. For example, if Sage Pro has been installed to drive letter “C” instead of “C:\Pro73,” Error 1 will occur.Related Reading
    Please refer to Knowledgebase article 21933 21933 for more information.

    If none of the solutions mentioned above resolve this issue, gather more information to help identify the cause:

  • Verify if the same error occurs in the sample company
  • Examine the error log to obtain specific information on the error
  • Verify if an Administrator level user on the network operating system and in Sage Pro also receives the error
  • Investigate when the error began occurring
  • Observe the environmental and product changes when the error initially occurred.

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