Questions and Answers

Q: The year on the bottom of the screen in the Payroll (PR) module, begins with an “N” instead of a “2.” For example if the year is 2005, it appears as N005 instead of 2005.

A: This is caused by a data issue in the SYSDATA table. The Str10 field for the company Payroll (PR) record is populated with N005 for the PR year, instead of 2005. It may occur with Sage Pro ERP 7.2, 7.3, and 7.3B.

Two causes have been found for this issue:

• The most common cause is when using Strong Software Direct Deposit with Sage Pro. Strong Software is aware of the issue and can be contacted for an updated version to correct. Strong Software’s web site is located at www.strong-software.com.
• This issue can also occur under a very specific circumstance that has been recorded in PTR 82526
  and corrected in Sage Pro 7.4. This scenario occurs when the Accounts Payable Enter Payables screen is set as a favorite. The issue will occur when this screen is launched while in Payroll and a payable is entered with priority “M” and the manual check is posted. Any variation of these steps will not cause this error.

Workaround

Important
Data edits should only be done by a Sage Certified Consultant or Business Partner. Create a full and verified backup before proceeding. This should first be attempted in a test installation and the results should be fully verified before implementing in a live system.

Manually edit “N” to “2” in the Str10 field of the SYSDATA table, for the appropriate company and Payroll record. This value is the second character in that field.

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